Frequently Asked Questions
If you can’t find an answer for your questions here,
please feel free to contact us at:
Questions
- What is your return policy?
- Where does my order ship from?
- How is my order shipped?
- How do I launder my Huggalugs Leg Huggers?
- What age do your Huggalugs Leg Huggers fit?
- What colours are the Rocker Huggalugs Leg Huggers?
- What size T-Shirt should I buy?
- Why are there so many threads on the inside of some leg hugger patterns? Will the threads come out in the wash?
- What are Huggalugs Leghuggers made from?
- What are your Planet Organics Huggalugs made of?
- What other products are you launching?
- Can I have my own Huggalugs Leg Huggers leg warmer design?
Q. What is your return policy?
We are committed to a high level of customer service. If for any reason you are dissatisfied with your product, simply return it to us with an explanation of the problem and we will either refund your purchase price or arrange for a replacement to be sent to you. For returns or exchanges as a result of change of mind, postage expenses will be charged to the customer.
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Q. Where does my order ship from?
All orders shipping to the US and Canada are shipped from our US distributor located in Sammamish WA., USA.
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Q. How is my order shipped?
Orders shipping within the US are sent via US Postal Service. Orders of 40 pieces or more are sent using FedEx Ground or Home delivery services
Orders shipping to Canada are sent via postal service. Please note that taxes and duty may be charged upon receipt of shipment.
All orders to the US and Canada are sent from our Sammamish WA warehouse located in the USA. Orders ship within 24-48 business hours.
If you need your order expedited, please don't hesitate to contact us and arrange different delivery.
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Q. How do I launder my Huggalugs Leg Huggers?
Gentle machine wash. Do not bleach. Line dry or tumble dry on low. Do not iron. Do not dry clean. In sizing our products we allow for a small amount of shrinkage (approx 5%) to accomodate for the natural shrinkage of cotton.
If your little one is really little and you want to shrink your Huggalugs Leg Huggers down further for an even snugger fit, pop them in the dryer on high and check regularly until they reach the desired size.
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Q. What age do your Huggalugs Leg Huggers fit?
Click here to view our sizing information.
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Q. What colours are the Rocker Huggalugs Leg Huggers?
Click here to view detailed colour descriptions of all of Huggalugs Leg Huggers designs.
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Q. What size T-Shirt should I buy?
Click here to view our sizing information.
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Q. Why are there so many threads on the inside of some leg hugger patterns? Will the threads come out in the wash?
The threads on the inside of some of the leg hugger designs, especially the intricately patterned ones like the Blossom range, are a by-product of the knitting process. As the machine knits the leg hugger, each thread is cut and the next colour thread in the pattern is taken up. It is unfortunate that the inside contains the loose threads and looks a bit untidy at first sight. As we were going through the design and testing process, we found that the threads needed to be left a little longer in the cut length so as not to cause issues in the finished knit after the washing process. We had to accept this as a part of the knitting process and we think the patterns are worth it!!! Once these leg huggers are washed, the natural felting in the cotton tends to neaten the overall look of the inside. And, as long as you are not planning to wear these inside out :), you have the lovely patterns on the outside. We've tested all of our designs on our own kids and washed them numerous times without having any problems (and I'm talking industrial wash and dry! However, tumble drying on high did felt/resize them). Your leg huggers should be fine as long as you follow the washing instructions on the packaging (see washing instructions above as well).
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Q. What are Huggalugs Leghuggers made from?
Our leghuggers are knitted from a blend of Egyptian Cotton, Nylon and spandex and are Made In Australia and China.
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Q. What are your Planet Organics Huggalugs made of?
Our Planet Organic Range are knitted from a blend of IMO certified organic cotton, which is also certified through the dying and manufacturing process, as well as some nylon for durability and spandex for stretch.
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Q. What other products are you launching?
We regularly launch new products that complement our Huggalugs range.
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Q. Can I have my own Huggalugs Leg Huggers leg warmer design?
Yes, with a minimum order of 500 pairs. A design fee will be charged. However, this fee will be waived for orders over 1000 pairs.
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